Shipping Policy

Last updated: July 30, 2026

This Shipping and Delivery Policy (“Policy”) applies to orders placed through https://www.aptika.ca/ (the “Website”), operated by Aptika Inc. (“Aptika”, “we”, “us”, or “our”).

1. Order Processing

Most in-stock orders are processed within one business day after the order, payment, and shipping information have been verified. Same-day shipping is not guaranteed.

Orders are processed and shipped on business days. Warehouses and distribution centres do not normally process orders on weekends or Canadian statutory holidays.

Special orders, customized products, large orders, and products requiring additional verification may require more processing time.

2. Shipping Methods and Charges

Available shipping methods and charges are displayed during checkout whenever they can be calculated online. Shipping charges are based on the destination, package weight and dimensions, products ordered, and selected delivery service.

Aptika primarily uses FedEx but may use another appropriate carrier depending on the product, destination, and service availability.

If shipping charges cannot be calculated during checkout, Aptika will contact you for approval before shipping the order. You may cancel the unshipped order if you do not accept the proposed shipping charges.

3. Free Shipping

Free shipping is available only when indicated on the Website or during checkout.

Unless otherwise stated, free shipping:

  • Applies only to qualifying online orders;
  • Applies only to qualifying orders that reach the free-shipping minimum of $249;
  • Applies only to selected products or manufacturers;
  • Uses standard ground delivery selected by Aptika;
  • Is limited to the 10 Canadian provinces.

Free shipping is limited to qualifying orders shipped within the 10 Canadian provinces. Aptika also ships to Yukon, the Northwest Territories, Nunavut, remote or northern locations, and other destinations that cannot be served by standard ground delivery, but shipping charges apply. Shipping charges also apply to oversized products, hazardous materials, special orders, and expedited delivery.

4. Backorders and Shipping Delays

Inventory information may not reflect real-time availability. If an item is unavailable or cannot ship within the expected timeframe, Aptika will contact you when reasonably possible.

You may agree to wait for the delayed item or cancel the unshipped item for a refund.

Delivery estimates may be affected by supplier delays, carrier disruptions, severe weather, holidays, customs processing, or other events beyond Aptika’s reasonable control.

Nothing in this Policy limits a cancellation or refund right provided by applicable consumer protection law.

5. Partial Shipments

Orders containing several products may be shipped in more than one package.

If Aptika chooses to divide an order into separate shipments, you will not be charged additional shipping fees beyond those approved for the order.

If you request a partial shipment rather than waiting for the complete order, additional shipping charges may apply. Aptika will obtain your approval before adding those charges.

6. Delivery Estimates and Tracking

Available delivery estimates, shipping methods, carrier information, and applicable charges will be provided during checkout or before the order is completed.

Delivery dates and transit times are estimates provided by Aptika or the carrier and are not guaranteed unless a guaranteed delivery service is expressly identified.

When tracking information is available, it will normally be sent by email or made available through your order information.

A shipping confirmation means that the order has been transferred to the carrier. Carrier tracking information may take additional time to become active.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including any required company name, unit number, department, access code, or contact information.

Contact Aptika immediately if an address must be corrected. Address changes cannot be guaranteed after an order has shipped and may result in additional carrier fees.

Aptika is not responsible for delays caused by incomplete or incorrect address information supplied by the customer.

8. Refused and Undeliverable Shipments

If a shipment is refused, returned, or considered undeliverable for reasons outside Aptika’s control, the customer may be responsible for the actual shipping, return, address-correction, storage, brokerage, and reshipping charges incurred by Aptika.

These charges may be deducted from any credit or refund otherwise approved, to the extent permitted by applicable law.

9. Lost, Missing, Stolen, or Damaged Shipments

Contact Aptika promptly if a shipment is missing, appears to be lost or stolen, or arrives damaged.

Keep the shipping carton, packaging materials, carrier labels, and damaged products until the claim has been resolved. Aptika or the carrier may request photographs, documentation, or a signed statement.

Aptika will work with the carrier to investigate the shipment and determine the appropriate replacement, credit, or refund in accordance with the circumstances and applicable law.

10. International Orders

International shipping availability depends on the product and destination. Additional review or shipping approval may be required before an international order is accepted.

The customer is responsible for applicable customs duties, import taxes, brokerage fees, permits, and other destination charges unless expressly stated otherwise.

International delivery times may be affected by customs processing and local carrier services. Aptika cannot guarantee customs clearance or delivery dates.

11. Non-Refundable Shipping Charges

Shipping charges, expedited delivery charges, customs duties, brokerage fees, and other delivery-related costs are normally non-refundable.

This does not apply when the charge results from an Aptika error or when a refund is required by applicable law.

12. Consumer Rights

Nothing in this Policy limits any legal warranty, cancellation right, refund right, or other consumer protection that cannot legally be excluded.

13. Contact Us

Questions regarding shipping or delivery may be sent to: sales @ aptika . ca